Refund Policy

Subscription Refunds (Plus Plan)

Within 24 hours of purchase:

• Full refund, no questions asked.
• Your account will revert to Free tier.

After 24 hours:

• Refunds are evaluated case-by-case.
• If you've used significant Plus features, a partial refund (prorated) may be offered.
• If you experienced technical issues preventing use, contact us for a full refund.

Cancellation:

• You can cancel anytime from the Polar customer portal.
• Cancellation stops future billing but doesn't refund the current period.
• You keep Plus access until your billing period ends.

AI Credit Refunds

Unused credits:

• Within 24 hours of purchase: Full refund available.
• After 24 hours: No refunds for unused credits (they don't expire, so you can use them anytime).

Used credits:

• Credits are non-refundable once used.
• If AI extraction fails due to a bug on our end (not image quality), we'll restore those credits automatically.

Failed extractions:

• If extraction fails or times out, credits are NOT consumed.
• Credits are only deducted on successful extraction.

How to Request a Refund

1. Email hi@myyarnstash.app with:
   • Your account email
   • Date of purchase
   • Reason for refund request
2. We'll respond within 2 business days.
3. Approved refunds are processed through Polar and may take 5-10 business days to appear on your statement.

Exceptions

• Refunds may be denied if we detect abuse (e.g., repeated purchase-and-refund patterns).
• Chargebacks instead of refund requests may result in account suspension.

Contact

Questions? Reach us at hi@myyarnstash.app.